Support and hosting

Liquidshop support is at the centre of all our ecommerce solutions.

Why is support important?

We believe that having open access to ongoing support & training is a key factor in achieving ecommerce success for busy retailers.

Our clients agree, and that is why many of them make special mention of our support services when asked the reasons they use us as their ecommerce provider.

Face-to-face training, telephone & email support and online tutorials all play a part in making sure our Liquidshop clients can focus on building their online business without disruption.

Everything about Liquidshop is designed to help you make the most of the opportunities for selling online.

Our team is built around providing a service to meet our clients’ needs, and we only succeed if our clients are also successful.

Telephone & Email Support

We believe that having open access to ongoing support & training is a key factor in achieving ecommerce success for busy retailers.

Our clients agree, and that is why many of them make special mention of our support services when asked the reasons they use us as their ecommerce provider.

Face-to-face training, telephone & email support and online tutorials all play a part in making sure our Liquidshop clients can focus on building their online business without disruption.

Everything about Liquidshop is designed to help you make the most of the opportunities for selling online.

Our team is built around providing a service to meet our clients’ needs, and we only succeed if our clients are also successful.

Training

Ecommerce software is complex – even when it is intuitively designed and laid out – this is why training is provided as standard for all of our clients.

During the early stages of a new website build, the Liquidshop Support team gives training to help clients to get up-and-running.But it doesn’t stop there, training continues to be offered on an ongoing basis.

This can be done face-to-face or remotely with a shared screen – often clients will call us with a query and immediately receive a quick training session, allowing them to get on with the task in hand.

Support that goes on behind the scenes

  • SSL Certificate (Annual)
  • Domain Registration (Annual or Biennial)
  • Ensuring Site is on the Right Server
  • Checking and Updating Feature Extensions

Learning resources

Support is available 24 hours a day with Liquidshop. For those times when our clients need an answer outside of standard hours they can visit the Liquidshop HelpDesk where, over the years, we have built up a large catalogue of Materials and Resources – blog posts, step-by-step guides and video tutorials.

News and articles

At Liquidshop, we make it our business to keep our clients informed with what’s happening in the world of ecommerce.

Our ‘News & Articles’ section of the Liquidshop Helpdesk contains a mine of information, allowing clients to keep up-to-date with the ever changing requirements of search engines, the latest features which Liquidshop recommends and the latest design techniques which could enhance our clients’ sites and their customers’ user experience. So, our clients can get on with being a retailer and rely on the Liquidshop team to keep them up-to-date.

Hosting

At Liquidshop we work closely with a number of carefully chosen hosting partners to make sure that your website is hosted on the right server for the job.

The right server for the job

  • Our hosting partners share our passion to provide robust hosting environments that promote speed and reliability.
  • Monitored 24 hours a day by on-site experts, to ensure that there is always some one on hand to deal with any potential emergency.
  • Fast page load speed mean better conversion rates.
  • Cache software is installed on all of our servers, which tests have shown to improve the speed of sites hosted on theses servers by as much as 20%.

All of our servers come with

  • 99% Up Time
  • Fast Speeds
  • Powerful Firewalls
  • Super Fast SSD (Solid State Drive)
  • 24/7 Monitoring